Returns & Claims

Because our orders are produced and shipped in bulk for international B2B delivery, all wholesale orders are final and non-returnable under standard commercial conditions.

Inspection and claim window

Please inspect all goods immediately upon arrival. Any claim for missing items, incorrect quantities, or visible transit damage must be filed in writing within 10 business days of delivery.

Filing a claim

Send claims to our export sales department at wudengberg@outlook.com with:

• Your Purchase Order / Proforma Invoice reference and invoice number;
• Official photo and video evidence;
• Product batch numbers;
• A detailed description of the non-conformity.

Resolving approved claims

Approved defect claims are resolved at our discretion by either:

• A Credit Note (CN) applied toward your next bulk order; or
• Free replacement items shipped with your subsequent production batch.

Custom and OEM orders

Custom-manufactured (OEM) products produced to client specifications are non-refundable and non-exchangeable once production has commenced.

Where our terms apply

These terms apply to wholesale and bulk orders placed directly with us. The full terms governing your order are set out in our Wholesale Terms & Conditions and in the Proforma Invoice issued for your order.